Refund Policy

Effective date: November 11, 2026

Payments are nonrefundable for a change of mind or unused time, except as stated below or required by law. The 14-day trial requires no card and creates no automatic charge. Canceling future renewal normally preserves access through the paid period.

1 Exceptions

All mandatory warranties, cancellation rights, and remedies remain available, including for defects, misdescription, nondelivery, unlawful renewal, or missing required contract information. Duplicate charges and charges after timely effective cancellation will be corrected. Polar may authorize additional refunds under its buyer terms or payment rules.

British Columbia consumers canceling after annual automatic renewal receive the legally prescribed unused-period refund within 15 days after notice. Québec consumers may request immediate termination and repayment for prepaid service after termination, without a cancellation fee. Other statutory provincial rights also apply. These exceptions prevail over the general no-refund policy.

If remaining paid service cannot be supplied on discontinuation, we arrange the refund or other remedy required by law.

2 Requests

Use the purchase-help option in your Polar receipt or portal, or email marksfromwords@gmail.com with the purchase email, order reference, and reason. Do not send complete payment details, a full license key, or confidential dictation.

Polar processes refunds to the original payment method where practicable and within applicable legal deadlines. Mandatory refunds are not reduced by processing fees where full repayment is required. A full refund may end the corresponding paid license; local content is not deleted. You retain statutory complaint and chargeback rights without first exhausting support.