Support
Let's get you dictating again.
Most problems have a quick fix below. If yours doesn't, email us and a person will reply.
Quick fixes
Marks can't hear me
In Marks, open Settings, General and choose your microphone under Microphone and language.
If Windows is blocking it, open Windows Settings, Privacy & security, Microphone, and turn on access for desktop apps.
My words don't appear in the app
Click into the text box first, so the cursor is where you want the words. Then dictate again.
If one app still ignores it, try the other option in Settings, Dictation, How text appears. Apps running as administrator can block other apps from typing into them.
Nothing happens when I press the shortcut
Another app may already use those keys. Pick a different shortcut in Settings, Shortcuts, or set a mouse button there instead.
It gets a name or word wrong
Add it in the Vocabulary tab. Or fix it once in the Dictation tab and choose Remember correction, so Marks fixes it for you next time.
It typed “scratch that” instead of deleting
Check that editing commands are on in Settings, Dictation. If you often say these words as part of your text, you can turn them off there.
I'm in a game and nothing was typed
That's on purpose. In games, Marks copies your words instead of typing them. Click the chat box and press Ctrl + V.
Dictation is slow or won't start
Marks needs 64-bit Windows 10 (version 1809 or later) or Windows 11, at least 4 GB of memory and 3 GB of free disk space. Closing other large programs can help.
Your trial and subscription
What happens when my free trial ends?
Dictation stops until you subscribe, but your text and vocabulary stay on your PC. Subscribe from the app or the pricing page.
Where do I find my license key or receipts?
In the customer portal. To add your key, open Settings, Account & legal, Enter license key.
How do I move to a new computer?
One subscription covers 2 computers. On the old one, open Settings, Account & legal, Remove this computer. If you no longer have it, remove it in the customer portal. Then add your key on the new computer.
Does it work without the internet?
Yes. Marks confirms your subscription when you're online and keeps working for up to 30 days without a connection.
How do I cancel?
Cancel any time in the customer portal. Marks keeps working until the end of the period you've paid for. Uninstalling the app doesn't cancel it.
Still stuck? Email us
Tell us what you were doing and what happened. To include your app version and PC details, open Settings, Account & legal, Support details, and press Copy. It never includes anything you've dictated.
Please don't send confidential text, card details or your full license key.
Accessibility
If any part of Marks or this website is hard to use, please tell us. See our accessibility statement.